The following information is intended as a guide for
landlords and tenants attending a hearing under the
Residential Property Act. The Act and further information can be
obtained at the Office of the Director of Residential Rental Property on
the 5th Floor, National Bank Tower, 134 Kent Street, Charlottetown, at any Access PEI office, or online at
www.irac.pe.ca/rental. Our telephone
number is (902) 892-3501 or 1-800-501-6268.
What is a hearing?
A hearing is a proceeding where a lessor (landlord) and
lessee (tenant) are given an opportunity to present evidence to a
Officer and that Officer renders a written decision based on the facts
How will I know if there is a hearing?
Where a dispute calls for a hearing, the Director will
serve the parties involved with a Notice of Hearing. In most cases, the
will be mailed; however, there may be circumstances where the notice may
be served in person or attached to your door. The
notice will state the date, time and location of the hearing.
Am I required to attend the hearing?
We encourage you to attend hearings in order to provide
information that will help us reach a fair decision.
You are not required by law to attend a hearing but if
you do not attend, the hearing may proceed without you and you will have
no right to appeal the decision made as a result of that hearing.
What if I cannot attend a hearing?
If you are unable to attend your hearing, contact the
Office of the Director of Residential Rental Property and ask to speak
with the Hearing Officer assigned to your case. Any request for a
rescheduling may or may not be granted by the Hearing Officer. If you
cannot attend or reschedule, it is recommended that you send an
authorized representative in order to retain your right to appeal a
Can I take someone with me to the hearing?
The hearing is not open to the public. Only the parties
involved in the rental matter are permitted to attend the hearing.
Witnesses are allowed to present evidence on your behalf at the hearing.
You are not required to have a lawyer represent you at the hearing;
however, if you retain a lawyer you are responsible for paying the fees.
How is a hearing conducted?
A hearing is conducted by an Officer or the Director of
Residential Rental Property. Before information is presented, all
parties and their witnesses must be sworn in or affirm their testimony.
You need to come prepared to the hearing with
all of the
evidence you have that relates to your arguments. The Hearing Officer
may not accept evidence after the hearing is over. Evidence can be
written, oral or audio/visual presentation.
Each party will have the benefit of viewing the evidence
as well as hearing the testimony of witnesses. Both parties will have an
opportunity to comment on any evidence presented.
A hearing can provide an opportunity for the parties to
resolve their differences and reach a mutual agreement. If the parties
negotiate an agreement, the Hearing Officer may issue an Order stating
the details of the mutual agreement.
What type of evidence do I take to the hearing?
There are three types of evidence that are used at a
written, oral and audio/visual presentations.
Rental agreements, rent and security deposit receipts,
cancelled cheques and ledgers;
Professional letters from authoritative bodies ; i.e.,
Environmental Health, building inspectors, policing agencies;
Testimonial letters from third party witnesses; i.e., neighbours,
previous tenants, etc.
A log or diary of the events including date, time and
names of people;
E-mails and other written correspondence between the
lessee and lessor;
Estimates and/or receipts for damages;
Utility invoices; i.e., electricity, oil.
To avoid delays, you should submit 2 copies of all
documentary evidence at the time of the hearing.
Is there anything else I can do to help me prepare for a
In some cases, parties find it useful to prepare a
written summary of the evidence and arguments that they wish to present
How long does a hearing last?
It is difficult to state how long a hearing will last.
The number of people involved, the amount of evidence submitted and the
arguments put forth by both parties can affect the length of time
required for a hearing.
How will I know the decision made at the hearing?
You will receive a written Order from the Hearing
Officer informing you of the decision.
What if I disagree with the decision?
Any party who appeared or was represented at the hearing
before the Hearing Officer may appeal the decision to the
Regulatory and Appeals Commission within twenty days of receipt of the
decision. The party who wishes to appeal must
contact the Commission for
If the decision states that the residential
premises must be vacated, how much notice is given?
Depending on the
circumstances, the Hearing Officer may be able
to tell you at the hearing how much time you have to vacate. In any
event, the Hearing Officer will clearly state in the Order the
date and time for vacating the residential premises.
Office of the Director of Residential
Suite 501, 5th Floor
National Bank Tower
134 Kent Street, PO Box 577
Charlottetown, PE C1A 7L1
T 902-892-3501 or 1-800-501-6268
Guide is also available in PDF format.
Page last reviewed or updated:
Monday, January 14, 2019