Application for Service
The Utility may, before
rendering service, require an application form signed by a prospective customer.
In the case of an owner
of an existing building or premises applying for service, no service shall be provided
until the Utility has been provided with a Certificate of Approval issued by the Plumbing
Plumbing to be Satisfactory
All plumbing, pipes,
fittings, vents, fixtures and other devices for conveying, distributing, controlling or
utilizing water or sewerage which are used by a customer and are not the property of the
Utility shall be installed according to the requirements of the current edition of the Canadian
Plumbing Code. Except for construction or testing purposes, the water shall not be
turned on until the applicant for service has satisfied these requirements. Supply of
service may be refused or discontinued to any customer at any time, if, in the opinion of
the Utility, the plumbing, pipes, fittings, vents, fixtures and other devices are herein
before mentioned, or any of them, fail to comply with the above requirements, or if any
part of the sewerage system of such customer is in any unsuitable, dirty, unsanitary or
inaccessible place. Service shall not be re-established until such condition is corrected
to the satisfaction of the Utility.
Refusal of Service
Service shall be
refused or suspended to any customer who has failed to discharge any of his liabilities to
Services shall be
immediately discontinued to any property condemned under any Federal or Provincial statute
or municipal bylaw.
Season for Laying Pipe
The Utility shall not,
on application or otherwise, lay any sewerage pipe at any season of the year which, in the
opinion of the Utility, is deemed unsuitable for such construction.
Access to Customer's Premises
Representatives of the
Utility shall have the right of access to a customer's property or premises at all
reasonable hours for the purpose of inspecting any sewerage pipes or fittings, or
appliances. The Utility shall have the right to suspend service to any customer who
refuses such access.
Interference with Utility Property
No person, unless
authorized by the Utility in writing, shall open, close, cut, break or in any way injure
or interfere with any sewerage pipe or main or other property of the Utility, or obstruct
the free access to the building.
Repair of Leaks
Leaks due to broken
sewerage services, or other causes shall be promptly repaired. If, after being notified, a
customer refuses or unduly delays in having the repairs or alterations made, the Utility
may suspend the service if, in its opinion, such action is necessary to prevent improper
use or wastage of the service.
Suspension of Service for Violation
Whenever, in the opinion of
the Utility, violation of any of these Rules and Regulations is existing or has occurred,
the Utility may cause the service to be suspended from the premises where such violation
is existing or has occurred and may keep the same so suspended until satisfied that the
cause for such action has been removed.
Suspension of Service
In every case calling
for a suspension of service, due notice must be given to the customer concerned.
Liability of the Utility
3.13.1 The Utility
shall endeavor to maintain reasonable continuity of service. If the service is
interrupted, the cause of such interruption or other condition shall be removed or
corrected and normal operating conditions restored as soon as possible.
3.13.2 The Utility shall
not be responsible for any damage, direct or consequential, loss or liability that a
customer may sustain by reason of interruption of service, intermittent flow of the
sewerage system or flooding of basements as a result of stoppages in the sewerage system
unless caused by the negligence of the Utility.
3.13.3 Interruptions in
service shall not relieve the customer from any charge for service.
Jurisdiction of the Utility
The Utility shall have
jurisdiction over all services and extensions including those on a customer's premises up
to and including the first clean out point immediately inside the premises.
Except with the special
written approval of the Utility, each separate residential building or premises, not
including multiple apartment buildings exceeding two (2) units, shall have a separate
sewerage connection directly to the sewerage main.
Individual Domestic or Housing Establishment
In case of a dispute,
an individual domestic or housing establishment shall be deemed to exist where separate
kitchen facilities with running water are provided.
Each applicant for
service may be required to deposit with the Utility a sum of money equal to the estimated
charges for four (4) month's service. The deposit shall be held by the Utility as
collateral security for the payment of its bills. When this deposit is held, at the option
of the Utility, for a period in excess of one (1) year, simple interest at a rate based on
the nearest one-half percent (1/2%) of the bank's prime lending rate as of the first (1st)
banking day of each year shall be credited to the account when refunded. The deposit, less
any amount owed the Utility, shall be returned to the customer after service has been
discontinued and upon the surrender of the deposit receipt.
Deposits on Custom Work
Whenever a customer
requests that the Utility do work for which such customer is required to pay, and the
Utility agrees to do the work, the Utility may require, before the work is started, a sum
of money equal to the Utility's estimate of the probable cost of the said work. When the
actual cost is determined, an adjustment in payment shall be made. Service shall not be
established or continued by the Utility until all charges are paid.
A charge of ten dollars
($10.00) may be made for each non-negotiable cheque.
Upon receipt of an
application for service to any premises located on any portion of a street within the
service area of the Utility, which is served by a main sewerage pipe, and which premises
are not already provided with service, the Utility shall install or permit to be installed
a sewerage connection which it considers to be of a suitable size and capacity. The
customer may engage an independent contractor to install connections which the Utility
considers to be of a suitable size and capacity. No sewerage pipe less than 100 mm in
diameter shall be laid for any sewerage connection. Any work carried out by an independent
contractor for the customer shall be under the inspection and supervision of the Utility.
An inspection fee of twenty dollars ($20.00) shall apply to work installed by an
Cost of Service Pipes
In cases where mains
are existing, the cost of supplying and laying a 100 mm sewerage connection pipe
between the main and the property line of the property to be served shall be paid by the
Utility. From the property line to the premises, the cost shall be paid by the customer.
Cost of Oversized Service Pipes
In cases where mains
are existing, for water services larger than 100 mm the whole cost shall be borne by the
customer, less the cost of a 100 mm pipe connection from the main to the property line.
Relocation of Service
After service has been
installed by the Utility, no relocation of, or alteration to, the portion of the service
installed shall be made except at the expense of the customer or other persons requesting
such removal or alteration.
Multiple Service Connections
In the event of more
than one (1) service being required to the same property, such as a sprinkler system
connection or an additional general service connection or connections, the full cost of
the additional services to the system mains, any necessary repairs and maintenance to the
additional services between the main and the customer's premises and any necessary repairs
and replacement to any portion of the streets or sidewalks of the municipality damaged in
providing such additional services shall be paid by the customer. The decision as to the
necessity of the additional services shall be made by the Utility.
Duplicate Municipal Servicing
In the case of adjacent
municipalities, there shall be no duplication of service. Streets which form the
borderline between such municipalities shall be serviced by one (1) sewerage utility only.
In every case where service is to be provided by another municipality, approval shall be
obtained in writing from the municipality in which the customer is located and further
approved by the Commission before construction is commenced.
Service Outside Municipal Limits
service is available, customers outside municipal limits may be supplied with service. The
complete cost for service from the existing main shall be at the customer's expense.
Unauthorized Extensions, Additions or Connections
No person shall,
without the written consent of the Utility, make or cause to be made any connection to any
pipe or main or any part of the sewerage system of the Utility or in any manner other than
as set out in these Rules and Regulations.
Repairs to Service Lines
If a leak, stoppage or
other trouble occurs on a sewerage line, it shall be repaired as soon as possible.
The following work shall be
carried out at the expense of the Utility:
(i) Repairs necessitated by
a leak or other trouble occurring between the sewerage main and the property line.
(ii) Repairs necessitated
by a leak or other trouble occurring between the property line and the customer's premises
which has been caused by the installation having insufficient grade or as a result of poor
(iii) Repairs necessitated
by tree roots occurring between the sewerage main and the property line.
The following work shall be
carried out at the expense of the customer:
(i) Repairs necessitated by
normal wear and tear occurring between the property line and the customer's premises.
(ii) Repairs necessitated
by any stoppage attributable to the improper use of the sewerage facilities occurring
between the main and the customer's premises.
(iii) Repairs necessitated
by tree roots occurring between the property line and the customer's premises.
Sewerage Line Check Valve
In the case of a building
so located that any plumbing fixture in the building is below street level or so as to be
affected by a back flow on the sewerage line, such premises shall be provided with a
suitable check valve. The complete cost of the check valve shall be borne by the customer.
A utility shall give notice on an annual basis to all customers of the necessity of
installing a sewerage line check valve. If, after the issuance of such notice, the
customer chooses not to install a check valve and a backup occurs in the customer's
premises, the customer shall be responsible for any damages sustained.
No person shall
discharge or permit or cause to be discharged directly or indirectly into any sanitary or
combined sewer any of the following:
(i) Storm water, surface
water, ground water, roof run-off, surface drainage or the like.
(ii) Matter having a
temperature of more than 66� C.
(iii) Gasoline, benzene,
naptha, fuel oil, motor oil, grease, acetone, solvents or other flammable or explosive
(iv) Ashes, cinders, sand,
mud, straw, shavings, metal, glass, rags, feathers, tar, plastics, wood, cellulose,
garbage, excluding properly shredded garbage, or other solids of a type or quantity
capable of causing obstruction to the flow in sewers or other interference with the proper
operation of pumping facilities or sewage treatment equipment.
(v) Matter having a pH
lower than 5.5 or higher than 9.5 or where the pH becomes lower than 5.5 or higher than
9.5 if the matter is diluted by any liquid.
(vi) Matter that may cause
the death or injury to any person or capable of causing damage or hazard to structures,
equipment or personnel of the sewage works.
(vii) Hydrogen sulphide,
carbon bisulphide, ammonia, trichloroethylene, sulphur dioxide, formaldehyde, chlorine,
bromine, pyridine or any other matter that has or may cause an offensive odour or is
capable of creating a public nuisance.
(viii) Any matter in which
the BOD exceeds three hundred (300) parts per million.
(ix) Animal wastes such as
hair, wool, fur, feathers, intestines or stomach casings, paunch manure, intestinal
contents, hides or parts thereof, hooves, toenails, horns, bones and fleshings.
(x) Matter containing a
toxic or poisonous substance in sufficient quantity to injure or interfere with any sewage
treatment process or constituting a hazard to humans or animals. Included in this category
are waters or wastes containing metals or chemicals such as cyanide, hexavalent chromium,
phenols, copper whose concentrations are more than:
Chromium as Cr (hexavalent)
Cyanide as HCN 2 ppm
Phenol equivalents (primary treatment) 50 ppb
Phenol equivalents (secondary treatment) 100 ppb
Copper as Cu 1 ppm
Billing and Metering
ordered by the Commission and subject to anything else in the Rules and Regulations, bills
for all classes of service shall be rendered to each customer monthly, quarterly,
semi-annually or annually, at the option of the Utility. Unmetered customers shall be
billed in advance. All bills shall be payable within thirty (30) days after the date
rendered and if not so paid shall be deemed to be in arrears.
Prorating of Rates
In the case of a
customer not receiving service for a full billing period, the flat rate or base charge
shall be computed on a pro-rata basis for the period involved.
Number of Billings
No customer shall be
billed more than twelve (12) minimum charges in any twelve (12) month period.
Suspension of Service for Non-Payment of Bills
The Utility may suspend
service to unmetered customers whose bills remain unpaid for more than sixty (60) days and
metered customers whose bills remain unpaid for more than thirty (30) days after the date
rendered, provided that due notice is given.
Delayed Payment Charge
All bills shall be
computed according to the rates fixed by the Commission, and if any bill is not paid
within thirty (30) days after the date rendered, as indicated by the postmark, or such
date as may be clearly shown upon the bill, whichever is the later, it shall be subject to
a delayed payment charge. The charge shall be equal to two percent (2%) per month of the
amount of such bill, but in no case shall the amount of the penalty be less than
twenty-five cents ($0.25).
of Premises Billed
At the option of the
Utility, charges for service may be billed to the owner of the premises.
In the case of a
premises being vacant, the owner shall be billed for the period until the new tenant
becomes responsible for the service.
Multiple or Joint Use Premises
Billing of multiple or
joint use premises may be carried out either by billing each individual customer according
to the applicable rate schedule or by billing the total premises, at the option of the
Sewerage facilities used by
the municipality for any purpose shall be billed to the municipality by the Utility at the
rates and charges established herein and under these Rules and Regulations.
Payments Re Adjoining Municipalities
ordered by the Commission, customers located in one (1) municipality and receiving service
from another municipality, shall pay charges in accordance with the rates prescribed for
the municipality in which they are located. The utility in the municipality in which such
customer is located shall be billed and be responsible for the payment of charges to the
adjoining utility for such services as may be provided by that utility.
Extension of Services
ordered by the Commission, property owners or customers shall, in cases where service is
not available, contribute towards the cost of extending mains, including service laterals
to the property line, on the following basis:
In the case of sewerage
service, ninety percent (90%) of the total cost.
Such contributions shall,
in cases of developed, unserviced land, be based on a property owner's lot frontage in
relation to the total frontage of the service extension.
Customer Contribution Frequency
A customer contribution
shall not be made more than once in the case of a sewerage line on any frontage. No charge
shall be made where service has been provided in the past.
In the case of a corner
lot, if service is placed on more than one (1) side, the owner shall contribute towards
the cost of the longest side only.
Orderly Extension of Services
The Utility shall
provide service facilities to new street extensions or development areas on an orderly and
following basis only. If any person is desirous of obtaining service when not available on
this basis, such service may be provided to the person by the person paying, in addition
to the charges set forth in Regulation 6.1, the full cost of the construction from the
existing main to the new street extension or development area.
Individual Service Extensions
Where extensions of
individual services are being provided, the property owner or customer shall be billed
only for the size of the mains required to give adequate service to the premises
concerned. The Utility shall be responsible for the additional costs incurred.
Extensions Over Private Property
In cases where service
extensions are required over private property to serve other than owners of that property,
such extensions shall be subject to separate negotiation and agreement between the
Utility, the customer and the property owner.
Extensions Through Public Rights-of-Way-Intersections
The total cost of
service extensions through public rights-of-way or intersections in new development areas
shall be allocated in accordance with Regulation 6.1. In other areas, the total cost shall
be borne by the Utility.
Extensions Past Municipal Land
The total cost of
service extensions past municipal land in new development areas shall be allocated in
accordance with Regulation 6.1, with the Utility's share of the costs charged against the
municipality. In other areas, the total cost shall be charged against the municipality.
Extensions Past Vacant PropertyLiens
In situations where
service facilities are extended past lots not requiring service at the time of the
extension, but capable of being served, the Utility may place a lien against the property
and that part of the construction need not be paid until service is provided, the property
is sold, or five (5) years have elapsed since the completion of the extension covered by
the lien, whichever occurs first.
Interest on Liens
In cases where the
utility charges a lien against a property, interest at a rate of two (2) percentage points
above a rate based on the nearest one-half (�%) of the bank's prime lending rate as of
the first (1st) banking day of each year shall be charged against the property.
Where the Utility does
not carry out its own construction, any contract work shall be done for, on behalf of, and
with the approval in writing of the Utility.
Use of Independent Contractors
In a case where
construction is to be carried out on behalf of the Utility by an independent contractor,
the customer is to be party to any decision relative to accepting any quotation by the
Utility, or alternately, the Utility may allow the customer to have plans and
specifications prepared, and after being approved by the Utility, an acceptable contractor
shall be authorized by the Utility to proceed with construction under its inspection and
supervision. An inspection fee of twenty dollars ($20.00) shall apply to laterals
installed by an independent contractor.
Where construction is
estimated to cost in excess of one thousand dollars ($1,000.), a signed agreement shall be
entered into between the Utility and the customer. Where construction is estimated to cost
less than this amount, the Utility may require a signed agreement between itself and the
In the case of service
extensions, laterals, from mains to property lines, shall be installed when mains are