HOWARD DOUGLAS INC.
GENERAL RULES AND REGULATIONS
January 1, 1992
This edition is prepared for convenience only.
TABLE OF CONTENTS
3.2 Application for Service
3.3 Plumbing Permit
3.4 Plumbing to be Satisfactory
3.5 Refusal of Service
3.6 Condemned Premises
3.7 Season for Laying Pipe
3.8 Access to Customer's Premises
3.9 Prohibited Appliances
3.10 Interference with Utility Property
3.11 Improper Use or Waste of Water
3.12 Repair of Leaks
3.13 Cooling Water
3.14 Suspension of Service for Violation
3.15 Suspension of Service
3.16 Liability of the Utility
3.17 Jurisdiction of the Utility
4.1 Installation of Shut-Off
4.2 Individual Service
4.3 Security Deposits
4.4 Deposits on Custom Work
4.5 Non-Negotiable Cheques
4.6 Service Pipes
4.7 Cost of Service Pipes
4.8 Cost of Oversized Service Pipes
4.9 Relocation of Service
4.10 Multiple Service Connections
4.11 Unauthorized Extensions, Additions or Connections
4.12 Cross Connections Prohibited
4.13 Contaminated Interconnection
4.14 Repairs to Service Lines
4.15 Water for Construction
5.O BILLING AND METERING
5.1 Payment of Bills
5.2 Prorating of Rates
5.3 Number of Billings
5.4 Suspension of Service for Non-Payment of Bills
5.5 Curb Stop Charge
5.6 Delayed Payment Charge
5.7 Owner of Premises Billed
5.8 Rates During Vacancy
5.9 Multiple or Joint Use Premises
1.1 As required by the
and Sewerage Act, Section 16, the following Rules and Regulations
have been approved by the Prince Edward Island Public Utilities Commission
for application by the Howard Douglas Inc. Water Utility.
1.2 These Rules and Regulations are
subject to the
and Sewerage Act as well as to directives of and special contacts
approved by the Prince Edward Island Public Utilities Commission.
In these Rules and Regulations, unless the context otherwise
requires, the expression:
"Commission" means the Prince Edward Island
Public Utilities Commission.
"Customer" means a person, firm or
corporation who or which requests or is supplied with water service at a specific location or locations.
Service" means the type of water service supplied to the owner or
his authorized agent or to the occupant or tenant of any space or area
occupied for the distinct purpose of a single-family house, each unit of a
multiple dwelling, individual apartment, flat and the like, furnished with
separate kitchen facilities provided with running water.
Notice" means the requirement that forty-eight (48) hours written
notice be given by the utility to a customer before any action is taken
against the customer for failure to comply with any of these Rules and
Service" means any type of water service other than domestic
service, fire protection service and municipal service.
means water service.
in the context of these Rules and Regulations means the imperative and that
an act must be done.
means the water utility servicing Robertson Road, Rilla Road and Bonnie
Blink Drive in the Community of East Royalty.
If any dispute arises between the Utility and a customer over the
interpretation or application of these Rules and Regulations, either party
may refer the matter to the Commission for decision, and the Commission may,
notwithstanding anything contained in these Rules and Regulations, make such order as it may deem appropriate.
Application for Service
The Utility may, before rendering service, require an application
form signed by a prospective customer.
In the case of an owner of an existing building or premises applying
for service, no service shall be provided until the Utility has been
provided with a Certificate of Approval issued by the Plumbing Inspector.
to be Satisfactory
All plumbing, pipes, fittings, vents, fixtures and other devices for
conveying, distributing, controlling or utilizing water which are used by a
customer and are not the property of the Utility shall be installed according to
the requirements of the current edition of the Canadian Plumbing Code.
Except for construction or testing purposes, the water shall not be
turned on until the applicant for service has satisfied these requirements.
The supply of water may be refused or discontinued to any customer at any
time, if, in the opinion of the Utility, the plumbing, pipes, fittings, vents,
fixtures and other devices as hereinbefore mentioned, or any of them, fail to
comply with the above requirements, or if any part of the water system of
such customer is in any unsuitable, dirty, unsanitary or inaccessible
place. Service shall not be re-established until such condition is
corrected to the satisfaction of the Utility.
Refusal of Service
Service shall be refused or suspended to any customer who has failed
to discharge any of his liabilities to the Utility.
Service shall be immediately discontinued to any property
condemned under any Federal or Provincial statute or municipal bylaw.
Season for Laying Pipe
The Utility shall not, on application or otherwise, lay any pipe at
any season of the year which, in the opinion of the Utility, is deemed
unsuitable for such construction.
3.8 Access to Customer's Premises
Representatives of the Utility shall have the right of access to a
customer's property or premises at all reasonable hours for the purpose of
inspecting any water pipes or fittings, or appliances, or for the purpose of
installing, removing, repairing, reading or inspecting water meters.
The Utility shall have the right to suspend service to any customer who refuses such
Service may be refused or suspended by the Utility to any customer
who installs or uses any device or appurtenance, as for example:
booster pumps, quick-opening or quick-closing valves, water-operated pumps or
siphons, standpipes or large outlets which may occasion sudden large demands
of short or long duration, thereby requiring oversize meters and pipe
lines, or affect the stability or regulation of water pressure in the
Utility's system. A permit to install or use any such device or appurtenance must be
obtained from the Utility. The
permit shall specify what special arrangements, such as elevated storage tanks, surge tanks or equalizing tanks, etc.,
must be provided by the customer.
Interference with Utility Property
No person, unless authorized by the Utility in writing, shall draw
water from, open, close, cut, break or in any way injure or interfere
with any fire hydrant, water pipe or main or other property of the Utility, or
obstruct the free access to any hydrant, stop cock, meter, building, etc.,
provided however that nothing in this section shall be deemed to prevent an
officer or member of the Fire Department engaged in the work of such
department, from using any hydrant or other source of water supply
of the Utility for such purpose.
Improper Use or Waste of Water
No customer shall permit the improper use or waste of water nor
shall he sell or give water to any person except upon such conditions and
for such purposes as may be approved in writing by the Utility.
Repair of Leaks
Leaks due to broken water services, worn tap washers, toilet valves
or other causes shall be promptly repaired. If, after being notified, a customer refuses or unduly delays in having the repairs or alterations made,
the Utility may suspend the service if, in its opinion, such action is
necessary to prevent improper use or wastage of the service.
Water shall not be used for cooling purposes by any customer of the
Utility except where the system or equipment to be supplied is of the
recirculating conservation type with make-up water only being added.
In the case of refrigeration equipment, including air conditioning systems, no
system having a water consumption rate in excess of 0.50 liters per minute
per metric tonne of capacity shall be provided with cooling water.
This Regulation shall apply to all new installations and to any existing
systems if and when they are to be enlarged, renewed or replaced.
Suspension of Service for Violation
Whenever, in the opinion of the Utility, violation of any of these
Rules and Regulations is existing or has occurred, the Utility may cause the
service to be suspended from the premises where such violation is existing or
has occurred and may keep the same so suspended until satisfied that
the cause for such action has been removed.
Suspension of Service
In every case calling for a suspension of service, due notice must be
given to the customer concerned.
Liability of the Utility
The Utility shall endeavor to maintain reasonable
continuity of service. If the
service is interrupted, the cause of such interruption or other condition shall be removed or corrected
and normal operating conditions restored as soon as possible.
The Utility shall not be responsible for any damage, direct or
consequential, loss or liability that a customer may sustain by reason of interruption of service, variation of pressure or on
account of the turning off or turning on of the water for any purpose or drawing a vacuum on the system by fire pumpers,
unless caused by the negligence of the Utility.
Interruptions in service shall not relieve the customer from any
charge for service.
3.17 Jurisdiction of the
The Utility shall have jurisdiction over all services and
extensions including those on a customer's premises up to the cellar stop, including
meters, where applicable.
Installation of Shut-Off
Every water service to a premises shall have a shut-off valve in
an accessible position at the point of entry to the premises.
Except with the special written approval of the Utility, each
separate residential building or premises, not including multiple apartment
buildings, shall have a separate water service with a curb stop.
Each applicant for service may be required to deposit with the
Utility a sum of money equal to the estimated charges for four (4) month'
service. The deposit shall be held by the Utility as collateral security for the
payment of its bills. When this
deposit is held, at the option of the Utility, for a period in excess of one (1) year, simple interest at a rate based on the
nearest one-half percent (1/2%) of the bank's prime lending rate as of the
first (1st) banking day of each year shall be credited to the account when
refunded. The deposit, less any amount owed the Utility, shall be returned to
the customer after service has been discontinued and upon the surrender
of the deposit receipt.
Deposits on Custom Work
Whenever a customer requests that the Utility do work for which such
customer is required to pay, and the Utility agrees to do the work,
the Utility may require, before the work is started, a sum of money
equal to the Utility's estimate of the probable cost of the said work.
When the actual cost is determined, an adjustment in payment shall be made.
Service shall not be established or continued by the Utility until all charges
charge of ten dollars ($10.00) may be made for each non-negotiable cheque.
Upon receipt of an application for service to any premises
located on any portion of a street within the service area of the Utility, which
is served by a main water pipe, and which premises are not already provided with
service, the Utility shall install or permit to be installed a water service
pipe which it considers to be of a suitable size and capacity.
The customer may engage an independent contractor to install connections which the Utility
considers to be of a suitable size and capacity. No water pipe smaller than 19 mm in diameter shall be laid for any water service.
Any work carried out by an independent contractor for the customer shall be under the
inspection and supervision of the Utility. An
inspection fee of twenty dollars ($20.00) shall apply to work installed by an independent contractor.
4.7 Cost of Service
In cases where mains are existing, the cost of supplying and laying a
19 mm water service pipe and fittings between the main and the property
line of the property to be served shall be paid by the Utility.
From the property line to the premises, the cost shall be paid by the customer.
Cost of Oversized Service Pipes
In cases where mains are existing, for water services larger than 19
mm, the whole cost shall be borne by the customer, less the cost of a 19 mm
service from the main to the property line.
Relocation of Service
After service has been installed by the Utility, no relocation of, or
alteration to, the portion of the service installed shall be made except at
the expense of the customer or other persons requesting such removal or
4.10 Multiple Service
In the event of two (2) or more services being required to the same
property, the full cost of the additional services to the system
mains, any necessary repairs and maintenance to the additional services
between the main and the customer's premises and any necessary repairs and
replacement to any portion of the streets or sidewalks of the
municipality damaged in providing such additional services shall be paid by the
customer. The decision
as to the necessity of the additional services shall be made by the Utility.
Unauthorized Extensions, Additions or Connections
No person shall, without the written consent of the Utility,
make or cause to be made any connection to any pipe or main or any part of the water
system of the Utility or in any way obtain or use water therefrom in any
manner other than is set out in these Rules and Regulations.
Cross Connections Prohibited
Connections of any customer's installation served by the Utility to
any other source of water supply is prohibited, except with the written
permission of the Utility with the terms and conditions of interconnection
clearly defined. Failure to comply with this Regulation shall entitle the Utility to
suspend the service.
No connection shall be permitted to any installation, equipment or
source in such a manner as may allow any contamination to pass from such
installation, equipment or source into the Utility's water supply
system. If any such connection exists the Utility may discontinue the supply
of water to such customer.
Repairs to Service Lines
If a leak, stoppage or other trouble occurs on a water or
sewerage line, it shall be repaired as soon as possible.
The following work shall be carried out at the expense of the
(i) Repairs necessitated by a leak or other trouble occurring
between the water main and the property line.
Repairs necessitated by a leak or other trouble occurring between the property line and the customer's premises which
has been caused by the installation having insufficient grade or as a result of poor workmanship.
necessitated by tree roots occurring between the water main and the property
The following work shall be carried out at the expense of the
(i) Repairs necessitated by normal wear and tear occurring
between the property line and the customer's premises.
Repairs necessitated by any stoppage attributable to the improper use of the water facilities occurring between the main
and the customer's premises.
necessitated by tree roots occurring between the property line and the customer's
Water for Construction
The Utility may furnish water to persons requiring a supply
thereof for the construction of buildings or other works.
Such persons shall deposit with the Utility such sum as may be determined by the Utility as
sufficient to defray the cost of making the necessary connection to the service
mains, together with the cost of any meter to be installed to measure the
water consumed. Upon
completion of the work and return of the meter to the Utility, an adjustment shall be made after deducting the cost, if
any, of repairing the meter and of testing the same, and after determining
the base and connection charges and the consumption rates in respect to such
BILLING AND METERING
5.1 Payment of
Unless otherwise ordered by the Commission and subject to
anything else in the Rules and Regulations, bills for all classes of service shall
be rendered to each customer at intervals of one (1), two (2) or three (3)
months, at the option of the Utility. Unmetered
customers shall be billed in advance. All
bills shall be payable within thirty (30) days after the date
rendered and if not so paid shall be deemed to be in arrears.
5.2 Prorating of
In the case of a customer not receiving service for a full billing
period, the flat rate or base charge shall be computed on a pro-rata basis for
5.3 Number of
No customer shall be billed more than twelve (12) minimum charges in
any twelve (12) month period.
Suspension of Service for Non-Payment of Bills
The Utility may suspend service to unmetered customers whose bills
remain unpaid for more than sixty (60) days and metered customers whose
bills remain unpaid for more than thirty (30) days after the date
rendered, provided that due notice is given.
Curb Stop Charge
In all cases where service has been discontinued by means of a curb
stop for non-payment of bills or on account or for violation of any section
of these Rules and Regulations, service shall not be restored until all
arrears, together with a twenty dollar ($20.00) charge, have been paid.
If turn-off and turn-on is carried out during normal working hours at a
customer's request, a twenty dollar ($20.00) charge shall be made, and if not
paid, shall be included in any subsequent bill for service.
If turn-off or turn-on of service is requested to be carried out after normal working
hours, the charge for such callout shall be based on normal charge-out rates
for time and equipment involved, but shall not exceed a three (3) hour
charge-out for any one (1) call.
Delayed Payment Charge
All bills shall be computed according to the rates fixed by the
Commission, and if any bill is not paid within thirty (30) days after the date
rendered, as indicated by the postmark, or such date as may be clearly shown
upon the bill, whichever is the later, it shall be subject to a delayed
payment charge. The charge shall be equal to two percent (2%) per month of the
amount of such bill, but in no case shall the amount of the penalty be less
than twenty-five cents ($0.25).
Owner of Premises Billed
At the option of the Utility, charges for service may be billed to
the owner of the premises.
Rates During Vacancy
In the case of a premises being vacant, the owner shall be billed for
the period until the new tenant becomes responsible for the service.
Multiple or Joint Use Premises
Billing of multiple or joint use premises may be carried out either
by billing each individual customer according to the applicable rate schedule
or by metering the total premises, at the option of the Utility.